Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At Taylor Jayne Jewels, we are committed to ensuring your jewelry arrives safely and securely. Please review our shipping policy before placing your order.

Processing Time

Most in-stock orders are processed within 4-7 business days after payment has been successfully received.

Custom, personalized, made-to-order, or resized jewelry requires additional production time. Estimated production times will be provided on the product page or communicated to you after your order is placed.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping Methods

We ship through trusted carriers, including USPS, UPS, and FedEx, depending on the destination and shipping option selected at checkout.

Available shipping options and estimated delivery times will be displayed during checkout.

Please note that delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, customs processing, or other circumstances beyond our control.

Domestic Shipping

We proudly ship throughout the United States.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery times begin once the carrier has accepted your package.

International Shipping

Taylor Jayne Jewels proudly ships to many international destinations.

International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and other charges imposed by their country's customs authorities.

These charges are not included in your purchase price or shipping charges and cannot be refunded by Taylor Jayne Jewels.

International delivery times vary by destination and customs processing and are outside of our control.

Some countries may restrict the import of certain jewelry products. It is the customer's responsibility to understand and comply with local import regulations before placing an order.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

Taylor Jayne Jewels is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active after receiving your shipment confirmation.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Taylor Jayne Jewels is not responsible for packages that are:

Lost after confirmed delivery
Stolen from the delivery location
Delayed by the shipping carrier
Delayed due to weather or natural disasters
Delayed due to customs inspections or international import procedures

If your package is lost in transit, please contact us promptly. We will gladly assist you in filing a claim with the shipping carrier.

For higher-value orders, we recommend selecting a shipping option that includes signature confirmation when available.

Signature Confirmation

To help protect high-value purchases, Taylor Jayne Jewels may require an adult signature upon delivery for certain orders.

This requirement is determined at our discretion based on the value of the shipment and shipping destination.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photographs of the damaged packaging
Photographs of the damaged item(s)

We will work with you to resolve the issue as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on inventory availability or production schedules.

You will receive tracking information for each shipment if applicable.

Refused Deliveries

If a shipment is refused by the customer or returned due to failure to claim the package, any original shipping charges, customs fees, duties, taxes, or return shipping costs incurred may be deducted from any eligible refund.